Frequently Asked Questions

Product prices are visible once you log in to your account. Please sign in to view pricing details.

• For general accounts, prices become visible right after you verify your email.
• For trade accounts, prices will be visible after your application is approved.
  

You can register for a trade account on our website. Once approved, you’ll gain access to exclusive pricing and support.

To complete the account approval process, please verify your email address after registration. If you haven’t received the verification email, check your junk or spam folder. Once your email is verified, your application will proceed through the approval process. After approval, you will receive a confirmation email containing your account details.

If you still face any issues, please Contact Us and we will respond within one business day.

Orders can be placed online through your customer account, trade account, by email, by contacting our sales team directly, or contacting our showroom representives direcly.

All orders can be cancelled or modified before they are picked up or shipped. Once an order has been picked up or shipped, it will be invoiced, and any changes or cancellations after that point will be treated as a return and will be subject to the terms of our return policy.

For C.O.D. (Cash on Delivery) customers, payment is due at the time of pickup or shipment. For customers with credit terms, your billing cycle runs through the end of the month in which the item is picked up or shipped.

Orders are typically processed and ready within 1–3 business days for both pick-up and delivery ordres. At Mole Hardware, we strive to provide accurate and up-to-date inventory information. If an item is unavailable, you will be notified via email or phone within 2 business days of placing your order.

We ship Canada-wide. If you are in the USA, please Contact Us for more information.

We offer flexible shipping options to meet your needs: Standard Shipping (1–3 business days): This is our default shipping option for all orders. Express Shipping (Same-Day Delivery): Available upon request for an additional fee for faster delivery. Use Your Own Shipping Provider: You may also choose to arrange shipping through your preferred carrier.

Please see the. Mole Hardware Return Policy.

Mole Hardware Return & Restocking Policy:

• 0–30 days from the original invoice date: Returns are accepted with no restocking fee.
• 31–60 days from the original invoice date: Returns are subject to a 20% restocking fee.
• 61+ days from the original invoice date: Items are not eligible for return.

Exceptions: Defective products covered under our Limited Lifetime Warranty are eligible for return regardless of the timeline above. If the return is due to a Mole Hardware error, no restocking fee will apply. Items must be returned within 60 days of the original invoice date; beyond this period, the product will no longer be eligible for return.

Once a product has been returned, inspected, and approved for a refund, a credit will be issued to your account. Typically, this process is completed within 24 hours of receiving the returned item.

Yes, we do! To request samples, simply email us at info@molehardware.com with the details of the products you’re interested in. Some of our products are available as free samples, while others will be invoiced. In those cases, the order will be treated as a regular purchase and will fall under the terms of our return policy.

Unfortunately, we are unable to provide sample color swatches, as finishes may vary between different suppliers. However, you are always welcome to visit the Mole Hardware showroom to view our full range of decorative hardware and finishes in person. For your convenience, our website and catalogs also provide visual color references to help you choose the best match for your project.

“Left Side Mounted” or “Right Side Mounted” indicates the gable side where the unit will be installed when viewing the cabinet from the front opening. The “Universal” mounting option allows the unit to be installed on either side of the cabinet.

When taking cabinet measurements, be sure to note the difference between the door width (the actual size of the door) and the inner cabinet width (the space measured from the inside of one gable to the inside of the other). Please note that some products are listed by cabinet width, while others are shown by inner cabinet width.

To ensure a diverse range of high-quality products, we collaborate with trusted manufacturing partners across Europe, Asia, and North America. These partnerships allow us to offer consistent quality, reliable supply, and a wide variety of options for our clients.

No, installation is not included. We primarily work with trade partners, so homeowners interested in our products can source a technician or contractor locally. Detailed installation instructions are provided with each product to guide the process.

Yes, we offer installation services only within the local GTA (Greater Toronto Area), Ontario. Additional fees apply. Please contact us at info@molehardware.com for more details and to schedule a service.

For large projects or OEM clients, we are happy to discuss customization options to meet specific requirements.

Our showroom is open to the public Monday to Saturday, 9:00 AM to 6:00 PM (excluding holidays). You are welcome to visit anytime during these hours.